Frequently Asked Questions

Prospective Tenants

  • Once you have found a unit that you are interested in, submit an application and supporting documents. Applications can be found by clicking the Apply Now button in the navigation or by going to the Application page under the Leasing tab. A $25 non-refundable application fee is due upon submission.

    For grouped applications, all applicants must submit individual applications with all required documents before the screening process will begin.

    All applicants must view desired units in-person to continue the move-in process and secure the unit. All units will have viewing information in the listing details.

  • Current and verifiable income documentation must be submitted by all applicants to complete the application submission. Currently employed applicants must submit the last two most recent pay stubs reflecting the pay periods, gross monthly income, and full name in PDF format.

    Self-employed and/or independently contracted applicants must submit the last three most recent bank statements reflecting the monthly deposits and full name of the applicant, as well as current tax documents in PDF format.

    All applicants must submit photo identification in the form of a government-issued ID including a state identification card, driver’s license, military ID, and/or passport. Please ensure images are clear and legible to avoid screening delays.

    All income documentation forms must be submitted as unedited PDF forms. Documents submitted with redacted information may be requested to resubmit.

  • All applicants must qualify on their own and meet each screening qualification. The screening process includes a credit check, rental history, and income history.

    Credit reports are pulled for each applicant. While A & J Property Managers does not have a minimum credit score, all applicants must maintain 80% good credit with 4/5 of accounts being in good standing. Bankruptcies reflected on a credit report must be discharged for at least one year to be considered for approval. Rental payments in collections and/or evictions reflected on credit reports will result in an automatic denial, no exceptions.

    Rental history and information reported on rental verifications from current and previous landlords must reflect good tenancy with no rental issues, late payment history, or other varying lease violations.

    Applicants must meet the income requirement meeting 3x the monthly rent. Grouped applications must meet 3x the monthly rent with the combined income from all prospective tenants. Monthly income is calculated using the gross monthly income from verifiable income documents submitted during the application process.

  • Certain properties allow pets, while other properties do not. The pet policies can vary depending on the owners of the property. Some properties may allow dogs under 25 lbs or may allow only cats.

    Pet policies for each unit will be listed in the unit descriptions on the Availability page. An additional deposit is required for each pet occupying the unit.

    Service Animals and Emotional Support Animals are exempt from certain pet policies disallowing animals on the property with proper documentation from a certified physician. Service Animals and ESAs do not require an additional deposit.

  • The application screening process typically takes 1-2 business days or less. To expedite the application process, please submit all required documents and information after the initial application form is submitted.

    Please submit all documents are submitted in PDF format and/or JPEG or PNG to ensure that the screening process can begin immediately after submission.

    Waiting for rental verifications can pause the screening process and delay approval. Applications that receive completed rental verifications in a timely manner are prioritized and processed first.

  • Applications can be denied for various reasons. Unfortunately, applicants that do not meet all three screening qualifications will not be approved for rental at the current time of submission.

    Evictions, rental payments in collections, and/or bankruptcies discharged for less than one year are all grounds for automatic denial.

    For group applications, all applicants must qualify on their own. If one applicant is denied within the group, the entire group will be denied. Applications that apply together, are denied together.

    Denied applicants may reapply 90 days after the initial submission.

Current Residents

  • Rent can be paid online, in-person, or via mail. All physical rent payments should be made out to A & J Property Managers in the form of a cashier’s check, personal check, or money order. Cash payments will not be accepted.

    In-person and mailed rent payments can be brought or sent to:

    4826 El Camino Avenue
    Carmichael. CA 95608

    Rent payments can also be made online. Tenants can access the online payment link through the Online Tenant Portal page under the Tenants tab in the navigation. Rent payments can be made online using a credit/debit card or e-check by clicking the direct link.

  • Sacramento Residential Parking Permits are free for tenants with proper documentation. Applications can be accessed through the Resource tab in the navigation. Approved documentation to submit with your permit application include:

    DMV Registration: A valid DMV registration reflecting resident’s name and the address where the residential permit will be registered to. Local post office box is acceptable only with proper proof of permit address reflected on registration.

    Proof of Residency: Entire current (last 45 days) copy of utility bill, phone bill, cable bill, bank statement or insurance declaration page reflecting resident's name and address where the permit will be registered. Property owners may submit a copy of current tax statement.

  • Depending on the property, different utilities are required for different units. Direct links to the SMUD & PG&E websites are listed under the Resource tab in the navigation, as well as the Online Tenant Portal for our tenants’ convenience. Clicking these direct links will bring tenants to the website to access the online payment portals.

    Other utilities, such as Xfinity or AT&T can be accessed through the Online Tenant Portal as well.

  • Prospective roommates that are looking to move into a unit with a current tenant must submit an application with all required documentation and be processed for approval. Once the incoming tenant has been screened and approved, all parties on the original residential agreement must sign an Addendum to Lease agreeing to add an additional tenant to the lease.

    To remove a roommate from a lease, the tenant moving out must submit their intent to vacate. Notices to vacate can be submitted through the Online Tenant Portal or via email. All parties on the original residential agreement must sign an Addendum to Lease agreeing to remove the selected tenant from the lease.

    Security deposits remain with the unit and are not released until the entire unit is vacant to the last outgoing tenant. Incoming and outgoing roommates are financially responsible to manage the deposit payments between the unit occupants.

  • A 30-day Notice to Vacate is required by all tenants that are planning on vacating the unit. Notices to Vacate must be submitted in writing and will not be accepted in any other form. Notices to Vacate can be submitted through the Online Tenant Portal or via email.

    Before the unit is vacated, tenants may request an optional walkthrough inspection with the Property Manager. To schedule a walkthrough inspection, please contact us via email.

    On move-out day, keys must be tagged with the address and unit number, tenant(s) name(s), and forwarding address. Keys can be turned in via mail or dropped off.

  • After keys are turned in, the unit is inspected with a final walkthrough. Itemized cleaning and/or damages are detailed in the closing statement along with the security deposit refund within 21 days after move-out.

    The security deposit refund and the estimated closing statement are mailed to the forwarding address provided in the Notice to Vacate or at move-out.

Maintenance

  • Once a Maintenance Request has been submitted through the request form, a vendor will be assigned to the work order. The vendor will contact the tenant(s) directly to schedule a time that works with all parties’ schedules.

  • All maintenance requests must be submitted in writing in the form of a Maintenance Request Form or via email. Request forms can be found on the Maintenance page under Tenants in the Navigation at the top of the page or by clicking here. Non-emergency maintenance requests that are texted or called in will not be prioritized.

    Maintenance emergencies should not be reported through a Maintenance Request form or email. To check if your maintenance issue is an emergency, view the following question and answer.

    If the emergency involves fire, burglary or robbery, or carbon monoxide and/or gas leak, call 911 or PG&E immediately. After emergency services have been contacted, please contact us at (916) 628 - 4897.

  • The following maintenance issues are considered emergencies and should be reported immediately to (916) 628 - 4897.

    • No electricity

    • No water

    • Broken or non-working exterior doors, locks, or windows

    • No heat (when outside temperature is below 50 degrees)

    • Toilet not working (one-bathroom homes only)

    • Flooding or significant leaks

    • Inoperable refrigerator

    • Fire (call 911 immediately)

    • Burglary or robbery (call 911 immediately)

    • Chirping carbon monoxide detectors (call PG&E 800-743-5002)

    For non-maintenance related emergencies, such as a fire within the unit and/or complex, burglary or robbery, or carbon monoxide alarm sounding, call 911 immediately.

    Do not attempt to wait or submit a maintenance request for emergencies. Call 911 as soon as possible, then contact (916) 628 - 4897.

  • After the initial maintenance request is submitted, a work order will be created and assigned to a reliable vendor, specific to the job type. The vendor will contact the tenant directly via phone or text to schedule the best time to fix the issue within 1-2 business days or less.

    If you are still waiting for a response from an initial inquiry after 3-5 business days, please contact us as soon as possible.

  • Yes, at least one resident over the age of 18 must be present at the time of the maintenance work being done. A vendor will contact the tenants directly to schedule the maintenance work to be completed to ensure open availability for all parties.

    At least one tenant must be home to greet and welcome the vendor inside to complete the maintenance work. It is recommended that tenants guide the vendor to the specific problem(s), voicing their concerns that may have, to ensure that all issues are recognized and handled for best quality assurance.

Owners

  • Our portfolio includes a variety of different properties ranging in size, from single-family houses to multi-unit apartment complexes. A few examples of accounts that we manage include:

    Single Family Homes
    Duplexes
    Condominiums
    Apartment Complexes
    Commercial Buildings

  • We specialize in finding you the perfect tenant! With over 30 years of experience, screening prospective tenants is a specialty. We run trans union credit reports, verify current and past rental history and obtain verification of income.

    For a service fee of half of the first month’s rent, a qualified tenant can be found, placed, and retained. Our fee includes marketing, credit report/screening, move in inspection, a detailed move-in rental agreement including all the required addendums, collection of the deposit and first month’s rent, and handing over the keys to the new tenants.

    Once everything is signed and all monies collected, owners receive a detailed report of the funds collected, any maintenance work done, and the management fee paid. Owners will also receive the original application, credit report, income documents, and signed lease and addendums.

    Typically, a new tenant will be located and moved in within a month of signing a Lease-Up agreement with us. For first-time clients, we are offering $200 off your first tenant placed with us.

  • A & J Property Managers believes in providing the most value to clients, which is why we offer an all-inclusive management fee for our owners. All services are included with no hidden fees for additional services. Services include:

    Tenant Screening
    Maintaining Property Conditions
    Maintaining High Occupancy Rates
    Vacancy Turns
    Coordinating Maintenance and Repairs
    Facilitating Renovations
    Full-service Accounting
    Collecting Rents
    Generating Monthly Reports
    Conducting inspections
    Providing Lease-Ups

    For a more detailed list of the services that are provided through A & J Property Managers, please visit our Services page or by clicking here.

Questions, Comments, & Concerns

  • To report a problem or concern, please contact us at erica@ajpropertymanagers.com. All problems and/or concerns must be submitted in writing.

  • All complaints must be submitted in writing via email, mail, or in-person drop-off. Email is recommended for the fastest response time at erica@ajpropertymanagers.com.

  • Do you still have a question that wasn’t answered here? Feel free to contact us through the form on the Contact Us page or via email.